Cancellation & Return Policy

1. Cancellation By ATTRÈ-BUTE

There may be instances under which ATTRÈ-BUTE cannot process or accept an order. We reserve the right, at our sole discretion, to refuse or cancel any order.

We will notify you in case your order has been cancelled fully or partially, or if any additional information is required to accept your order. In certain cases, we also reserve the right to ask for additional information before accepting an order.

If the order is not a Cash on Delivery (COD) order, the customer will be refunded the exact value paid.

2. Cancellation By Customer

You can cancel an order until it has not been packed and shipped from our warehouse.

To cancel your order, you can email us at info.attrebute@gmail.com and provide your Order ID and Product Name.

Alternatively, you can also call us at +91 8796888537.

Apart from Cash on Delivery (COD) orders, we will refund the amount paid as per the payment mode used while placing the order. The refund will be processed within 24–48 business hours.

Once the order has been shipped, the order cannot be cancelled.

3. How Will Discount Vouchers Be Refunded If Used in a Cancelled Order?

Discount vouchers are for one-time use only and cannot be used again if the order is cancelled by the customer.

4. Can Orders Be Modified?

An order can be modified only before it has been shipped.

The following details can be modified:

• Shipping address
• Quantity (increasing or decreasing)
• Phone number
• Contact person name

If you wish to purchase different products, you will need to place a new order for the same.

5. What If the Product Is Delivered in Damaged Condition or the Wrong Product Has Been Delivered?

Although we take utmost care while packing our products, in some cases, products may get damaged during transit or the wrong product may be shipped to you.

Please contact us on the same day of delivery.

You can call us at +91 8796888537 or email us at info.attrebute@gmail.com along with:

• Your Order ID
• Pictures of the product
• Invoice
• Product name(s)

Pickup for the product will be arranged within 2–4 business days.

Refund or replacement for damaged products will be processed once the returned product has been received and vetted by ATTRÈ-BUTE.

Refund or replacement for wrong products will be processed only if the returned products are received by us in their original packaging, with their seals, labels, and barcodes intact, along with any free samples sent with the order.